Your Answer

Why does my computer stop responding when opening a QuickBooks company file?

If you are running Microsoft (R) Windows (R) 98SE, NT, 2000, XP or Vista and your computer stops responding when opening the data file, resolve the issue by either restarting your computer or ending the task on specific programs that are not responding.

To end the task on programs that are not responding, follow these steps:

  1. Press Ctrl+Alt+Del on your keyboard
  2. Click Task List or Task Manager, depending on your version of Windows.
  3. Select the program that shows as Not Responding, and click End Task.


Also check the following

Sometimes this happens when the file was previously closed with too many windows open or with a large report open and the preference for Prompt me to modify report options before opening a report is set. When reopening the file, QuickBooks also tries to reopen the windows.

Press the ALT key while opening a company file. This suppresses the windows in QuickBooks, and prevents them from opening as start-up items when you reopen the file.

Detailed Instructions:

Press and hold the Alt key while opening the file.

  • If the file is password protected, release the ALT key and enter the password.
  • Press ALT while clicking OK.
  • Continue pressing ALT until the file appears with no windows open.

To prevent this from happening in the future:

  1. On the QuickBooks Edit menu, select Preferences.
  2. In the leftmost column, select Desktop View.
  3. On the My Preferences tab, select Don't save the desktop and click OK.

Bookmark and Share


Important: Final Submission Information 

Employment Allowance
Unable to send RTI Submission
'Authentication failed......'
Payroll Year 2015-16
Prepare for year end
QuickBooks 2016
Release Notes

QuickBooks 2016
Download Now

QuickBooks Online
Convert your file from within desktop

QuickBooks all releases

File Doctor 
Latest Release; fix files and network issues

Password Reset Tool
Password issues? Reset it with our new FREE tool.

Find a ProAdvisor
Find an accountant in your area

QuickBooks Online
Moving from desktop FAQs

Online Data File Conversion Guide
Did this article help you?
Your Feedback
Cancel Submit