If you have lost, forgotten, or do not have the administrator password required to access your QuickBooks company file (in Version 2008 or later), the Automated Password Reset Tool can help.

To use the reset tool, you need QuickBooks 2008 and later and the following:

• License number
• Contact name
• Email address
• Phone number
• Post Code

Important! Your license number, e-mail address, telephone number and post code will be validated against your Company Registration record in our database.  If any of the parameters do not exactly match the information we have on file for your company when you registered your product, then the request will fail.

 

This tool only works for versions 2008 and later. If you have an earlier version of QuickBooks, we have a password removal service available (fees apply). Click here for more details.

You must use the Password Reset Tool within 2 hours of receiving your Token Number in the email you received. After 2 hours, the Token Number may become invalid. 

If you get the error message "Token is either invalid or has expired", go back to the webpage where you downloaded the Password Reset Tool, and fill in all the fields up to the License Agreement. Accept the agreement but do NOT download the tool again. This will generate another email with another Token Number for you to use.

 

1. Click here to download the Password Reset Tool.
   Once your information is validated, we'll send you an email (from quickbooks_canada_password_reset@intuit.com) with further instructions and a Token Number. You can only use one Token Number to reset a password in one company file. If you have multiple company files whose passwords you want to reset, you need go back to the tool and fill out the fields up to the License Agreement (but don't click the download button). This will get you another email with another Token Number.
2. Run the Password Reset Tool and open the company file that has the password you want to reset. You must be connected to the Internet.
3. Enter the Token Number from the email that we sent you and reset the Admin password.
4. Open your company file to verify that the new password works.