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Getting your password removed or reset

Updated: May 31, 2011
Article ID: HOW15205

Are you having difficulties trying to open your company file due to password issues? Have you forgotten your password? Try the following steps to resolve your password issues.

  1. Try these troubleshooting tips first. 
  2. If that doesn't work, download our Password Reset Tool to have your password reset to another one. This tool is only available for versions 2008 and later.
  3. Call our product support line free at 0808 168 9536 to have us remove your password. The following fees apply:
    1. Password Removal Service (up to five business days*) - £29.79
    2. *Prices and services are subject to change without notice.

 




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