I am unable to reconcile Accounts or file VAT on this 64-bit computer

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cannot create pdf files on 64 bit systems

Updated: Sep 20, 2012

Article ID: SLN40733

You may see an error, or QuickBooks may close, when you attempt to print .pdf files, email forms or reconcile accounts. Some examples of errors within this group are:

There is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port....
Warning message: "QuickBooks can't complete the current action due to a missing component" after restarting machine through XPS installer
Could not print to printer
Error: QuickBooks can't complete the current action due to a missing component
QuickBooks is not responding
PDF Converter shows offline
You cannot print directly to the QuickBooks PDF Converter
The device is not ready
Unable to save as .pdf file
Quickbooks could not save your form or reports as a .pdf
QuickBooks freezes when you try to reconcile accounts
Print Driver Host for 32-bit Applications has Stopped Working
Unrecoverable error
- 15064 06798
- 14982 50172
- 14983 96787
QuickBooks PDF Converter Activation Error -20, -30, or -41
Error 1722 or 1801 when installing PDF Converter

Why is this Happening?

There are various known causes for these errors.

The QuickBooks PDF Converter settings are not compatible with some settings on some 64-bit versions of Windows 7, Vista, or XP operating systems.
QuickBooks was not restarted properly after restarting your system through the XPS Installer
There is a conflict with the FaxTalk Communicator software.
The QuickBooks PDF Converter is selected as the default printer in Windows.

You may experience errors or system crashes when trying to print using the PDF converter with 64-bit versions.

Intuit recommends an array of solutions for this problem. The first solution may solve your problem, or you may need to try the others to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Update to the latest release of QuickBooks.

Many improvements in creating .pdf files are included in the latest release for your version of QuickBooks. Updating your QuickBooks will help prevent a problem from occurring again.

Go to QuickBooks Product Update web page.
Click the Product version you wish to update
Follow the instructions in the support article to download and apply the update

Solution 2: If you still experience the problem, try these solutions:

QuickBooks 2012 only.

Solution A: If you are receiving a warning message stating "QuickBooks can't complete the current action due to a missing component" after restarting machine through XPS installer, we advise you to manually restart your system.

Intuit is aware of this issue and will investigate whether Microsoft has any Windows updates that will fix the XPS Installer restart.

Solution B: Test whether the XPS Document Writer is working properly by printing from outside of QuickBooks:

Open any web page in Internet Explorer.
From the File menu choose Print.
In the Print window, select Microsoft XPS Document Writer from the list of printers, and click Print.
Save the .xps file to your computer's desktop.
Go to your desktop and look for the .xps file:
- If the file is not there and you did not receive an error when saving it, a security setting may be preventing you from printing to the XPS Document Writer or may be deleting the .xps file after it is created. See solutions 5 for help with changing security settings and permissions on the XPS Document Writer.
- If the .xps file is there, try to open it. If there is an error opening it, or if the file does not display properly, then the XPS Document Writer will need to be reinstalled. See solution 3.
- If QuickBooks encounters a problem when you try to print, or if the XPS Document Writer is not available as an option, then it needs to be reinstalled. See solutions 2 through 5.

If you still experience the problem, go to the next solution.

Solution C: Reinstall Microsoft XPS Document Writer using the Microsoft XPS Essentials Pack:

To be sure the Microsoft XPS Document Writer is installed on the computer:

Open the Printers Control Panel in Windows.
Look for XPS Document Writer in the list of printers. If you do not see it , exit Control Panel and try to create a .pdf from within QuickBooks.
If you see an error, download and install the Microsoft XPS Essentials Pack from the Microsoft download site and try saving a .pdf file.

If the issue still occurs, or if the XPS Essentials Package will not install, proceed to the next solution.

Solution D: Adjust Windows user permissions for the XPS Document Writer:

If a Windows user does not have permission to print to the XPS Document Writer, then QuickBooks will not be able to create the .xps file that will be converted to a .pdf file.

To correct printing permissions:

Open the Printers Control Panel in Windows.
Right-click the Microsoft XPS Document Writer and choose Printer properties (Windows 7) or Properties (Windows Vista or XP).
Click the Security tab.
Note: If you do not see the Security tab, then you will need to restart the computer in Safe Mode to gain access to it.
Select the Everyone user group.
(Optional) If the Everyone group is not in the list:
1. Click the Add button
2. Enter Everyone in the field and click Check Names.
3. Click OK.
In the Allow column, select Print (place a check mark in that row), and click OK.
Open QuickBooks and try to create a .pdf file.

If you still experience the problem, go to the next solution.

Solution E: Edit security software settings:

Settings in your security software, such as Norton Antivirus or McAfee Firewall, can also block the creation of .xps files. Check the settings on your security software to make sure that .xps files are not blocked.

Note: Because of the complexity and number of available firewall and antivirus programs, Intuit cannot provide support for specific issues with these products. If you need further assistance with this issue, check with your system or network administrator (if you have one), the vendor from whom you purchased your antivirus or firewall software, the software developer's web site, or a local computer consultant.

If you still experience the problem, go to the next solution.

Solution 3: Install the 64 bit Amyuni driver

NOTE: These steps apply only to QuickBooks 2008 & 2010 versions

The first thing to do is to install the 64 bit version of the Amyuni driver.

Right-click on your Desktop, and select New > Folder. Name the folder 'Amyuni 64bit Driver'.
Click here to download and save the file to the 'Amyuni 64bit Driver' folder on your Desktop.
Unzip the contents of the zip file into the 'Amyuni 64bit Driver' folder.
Enter amyuni when prompted for a password.
Double-click the Install.exe file located in the 'Amyuni 64bit Driver' to begin the driver installation process. An Amyuni Document Converter will open, displaying the current progress.
Once the installation is complete, click the OK button in the Amyuni Document Converter window.
Verify that the PDF driver was installed correctly:
In Windows XP: Click on Start > Printers and Faxes. You should see a printer called 'Amyuni Document Converter'.
In Windows Vista: Click the Windows button and select Printers.
Right click the 'Amyuni Document Converter', select Rename, and rename the printer to QuickBooks PDF Converter (or Intuit Internal Printer for QuickBooks versions prior to 2008).

If you are still having problems saving documents in PDF format

QuickBooks 2008 & 2010 only

You may have to make the PDF Converter compatible with settings on 64-bit versions of Windows if reinstalling the driver doesn't work.

Create a new local printer port and attach the QuickBooks PDF Converter to that port

Windows Vista:

Make sure that you are logged in as Windows administrator.
Click the Windows button and click Printers.
Right-click the QuickBooks PDF Convertericon and select Properties
Click the Ports tab and check if a Nul: port exists. If this port exists, move to step 7. If the port is not present, then click the Add Port button and proceed to step 5.
Note: If the Ports tab is greyed out, right-click the QuickBooks PDF Converter icon and select Run as admin.
Select Local Port and click the New Port button.
Enter Nul: for the new port name and click OK. Close the Printer Ports window.
Put a checkmark in the box next to the Nul: port if it is not already checked.
Click on the Advanced tab.
Select the Spool print documents radio button to make the options below it clickable.
Clear (uncheck) the box labeled Enable advanced printing features by clicking it.
Select the Print directly to printer radio button to make the options below not clickable.
Click the Apply button, then click OK.
Important: In order for the changes to take effect, you must restart your computer.
Reboot your computer and then try to print, email, or create a pdf from QuickBooks.

Windows XP:

Click the Windows Start button and open the Printers and Faxes screen.
Right-click the QuickBooks PDF Converter icon and select Properties
Click the Ports tab and check if a Nul: port is listed. If the port exists move to step 6. If there is no Nul: port listed, then click the Add Port button and proceed to step 4.
Select Local Port and click the New Port button.
Enter Nul: for the new port name and click OK. Close the Printer Ports window.
Put a checkmark in the box next to the Nul: port if it is not already checked.
Click on the Advanced tab.
Select the Spool print documents radio button to make the options below it clickable.
Clear (uncheck) the box labeled Enable advanced printing features by clicking it.
Select the Print directly to printer radio button to make the options not clickable
Click the Apply button then click OK.
Click the Start button and select Run. In the Open field, type %windir% and click OK.
Locate the System32 folder. Right-click the folder and select Properties.
In the Properties window, click the Security tab.
In the Group or user names list, select Users. In the Permissions for Users list, put a checkmark in the Allow column for Read (if not already checked) and Write.
Click the Apply button then click OK to save the changes.
Important: In order for the changes to take effect, you must restart your computer.
Reboot your computer and then try to print, email, or create a pdf from QuickBooks.

If you are using a 32-bit version of Vista, click here to learn how to resolve this issue.

If you are using Windows XP Home Edition, you will need to start your computer in Safe Mode in order to complete some of the steps below. For steps on starting your computer in Safe Mode, click here (links to the QuickBooks U.S knowledgebase).